Glossary
Defining answering service lingo
- Scripting
- Client Services
- Agent view
- Client Experience Associate
- Client Web Access or CWA
- Warm transfer
- HMIHY?
- Web chat
- Porting
- Lead Capture
- Setmore
- Anywhere Works - Our Mission
- IVR
- Dedicated Agents Definition
- RespOrg
- Order taking
- Active Response
- Cold transfer
- Answer phrase
- Delivery method