Glossary
Defining answering service lingo
- Scripting
- Client Services
- Client Web Access or CWA
- Agent view
- Client Experience Associate
- Warm transfer
- Web chat
- HMIHY?
- Porting
- IVR
- Setmore
- Lead Capture
- Dedicated Agents Definition
- RespOrg
- Anywhere Works - Our Mission
- Order taking
- Active Response
- Cold transfer
- Answer phrase
- Delivery method