FranConnect Integration

What does the integration do?

The integration creates a new Lead in FranConnect when your virtual receptionist takes a message for your business.

Installing the Integration

From your AnswerConnect application, click on the Manage icon in the sidebar and choose the Integrations tab.

Click the FranConnect integration card.

Click the Integrate button located at the side of the FranConnect integration window.

Connecting Your Accounts

Enter your FranConnect username and password to connect with AnswerConnect.

Click the edit icon next to the account to name your account.

Then, click Continue.

Select the target FranConnect list where you want Leads exported and click Continue.

Map the message fields to their corresponding FranConnect attributes and click Continue.

Mandatory fields are marked with a red asterisk.

Next, click the Test button to verify the attributes are mapped correctly. Successful mapping will activate the integration.

Deactivating the Integration

To deactivate the integration, go to Manage, choose the FranConnect integration card and click Deactivate