Are my messages HIPAA-compliant?

HIPAA, the Health Insurance Portability and Accountability Act, applies to businesses that handle Protected Health Information (PHI) or Electronic Protected Health Information (ePHI). 

If your business is covered by HIPAA, you'll want to choose that option in Client Web Access to insure your messages remain confidential. You can do that by choosing HIPAA in your AnswerConnect App

Choose Manage from the main menu, then Settings. You'll see the toggle switch for HIPAA there. 

If you enable HIPAA on your account, we won't be able to deliver your messages to you by email or text message. Instead, you'll get a notification that you have a message, and then you can retrieve it by logging into CWA.