How many agents do you have?
We employ hundreds of U.S.-based Client Experience Associates to handle your calls. By analyzing historical call volume for each period of the day and night, we ensure we'll always have the right number of agents on duty. By having just the right number of people on the phones, we make sure your callers are greeted within four rings at least 90% of the time—and usually faster—while also keeping the price of our service as low as possible.
If you are planning a marketing campaign that you expect to increase call volume significantly, please let us know! We'll add extra agents for the appropriate times to make sure everything continues to run smoothly.
Our agents are based in a number of different states, covering all four time zones in the continental U.S.