I had a free month. Why was I charged?

When you sign up for a 12-month contract with us, we give you a month free. However, the free month is your second month of service. So if you sign up for service beginning January 1, you'll get February free. 

When you sign up for a 24-month contract, we give you two months free. The free months are the second and third months of service. In the example above, that would be February and March.

In each case, you pay for the first month of service on sign-up. Then you get a free month (or two) after that.